• Term of USE
  • Privacy Policy
  • Cookie Policy
  • Terms & Conditions
  • Return Policy
  • Refund Policy

Personalisedbeads tries to describe the items as accurately as possible, including images and measurements. Although care is taken to ensure that colours are consistent with that shown in the images, colours will vary slightly due to conditions when the photo was taken. We don’t want you to be unhappy with any of your purchase – we want you to know exactly what you are getting. If you would like more details about an item then please contact us, and we will be glad to help you clarify any aspect you may wish. Please note that some images may be larger than the actual size of the item, this is so we can show you the finer details within the piece. If this is the case the actual measurements, will always be detailed, for your understanding & clarity.

Personalisedbeads reserves the right to supply their goods subject to variations in actual dimensions and specifications, without prior notice, as the items are made individually by hand, and dimensions can differ slightly according to the beads used.

Thanks for being a Personalisedbeads fan and shopping with us. Your privacy is important to us, so we (Personalisedbeads) acknowledge and are committed to protecting your privacy. The following Privacy Policy outlines the information we collect about you, how we use the information and the choices you have to review or restrict this. 

This Privacy Policy governs the manner in which Personalisedbeads collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Personalisebeads.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


Unfortunately once an order has been placed and paid, it can not be changed or cancelled. 

Due to the nature of our work of personalisation, we do not accept refunds. If your item is damaged upon arrival or failed delivery then we will try our best to resend or exchange.