FAQ

  • CAN I MODIFY OR ADJUST MY ORDER?
  • HOW LONG IS YOUR WAITING TIME?
No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
All Tasbihs are handmade by us and take approx 10-14 days to be made and sent out. For international orders, it then takes a further 10-14 days approx for delivery, (can change if in our busiest periods) – some tasbihs can be made quicker if needed by a certain date, please message for information.

  • WHY WE ARE NOT RESPONSIBLE FOR CUSTOMS FEE IN YOUR COUNTRY?
  • WHERE ARE YOU BASED?
  • DO YOU HAVE A SHOP/STORE?

Customs charges may apply depending on your country policies I am not liable to pay back for any custom charges been paid by you at your location – please check at your country policies yourself before placing an international order with us.

Clue: Things been bought online and been shipped via online shipping labels may get clients to charge the custom at their location reason being they know it is not a gift or present, it is a bought item from overseas.

We are based in the United Kingdom
Sorry we unfortunately don’t have a shop/store.

  • WHAT ARE YOU MENTHODS OF PAYMENT?
  • DO YOU ACCEPT RETURNS OR REFUNDS?
  • DO YOU PROVIDE ENGRAVING SERVICE? 
We accept Bank Transfer and PayPal whichever suits you best.
Due to the nature of our work of personalisation, we do not accept refunds. If your item is damaged upon arrival or then we will resend replacement. 

Yes we can do english or arabic engravings on a  GRAIN OF RICE ONLY (max 8 Letters).

Arabic engravings only for short names. we require Image format of the wording.

  • Title 1
  • Title 2
  • Title 3
Tab 1 content place
Tab 2 content place
Tab 3 content place